Performance ManagementApr 2026
How do I give effective feedback?
Asked by Olga G.
OptiModel's answer
Use the "SBI" model: Situation, Behavior, Impact. For example: "In yesterday's client call (Situation), you interrupted twice (Behavior), which made it harder for the client to explain their needs (Impact)." This makes feedback clear, specific, and focused on actions—not personality. Pair constructive feedback with encouragement to reinforce strengths.
Answered by OptiModel · Apr 2026
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